7. Single point of access, coordination and support

TO SUPPORT INTEGRATION, REDUCE DUPLICATION AND IMPROVE ACCESS TO SERVICES AND SUPPORT, THE DIGITAL OFFER SHOULD BE DEVELOPED AND LED BY A SINGLE POINT OF ACCESS.

People expect to be able to solve their health and care issues in one place. They do not want to have to go to different places to receive support nor do they want to tell their story more than once.

This provides an opportunity as health and care move towards further integration they could target some of their joint Better Care Fund towards a joint digital platform which focuses on prevention and wellbeing.

There is nothing that says these sites cannot be run by a social enterprise or other provider. A social enterprise or partnership-based model of community organisations, jointly with the local authority, could form a robust single point of access focused on meeting user needs.

This would also allow the single point of access to bid for and receive additional funding from other sources to add value to the service.

The digital offer could be developed and led by a social enterprise or partnership-based model of community organisations on behalf of health and care, as part of an integrated single point of access.


Do you know of any examples of next practice*?

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* What is next practice?

Next practice’ is a commitment to a process not an end product. In moving from ‘best practice’ to ‘next practice’ we acknowledge that the best solutions come from development, not imposition. It is a process of development that never stops.

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Read Recommendation 8

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