1. End-to-end service

ANY DIGITAL SYSTEM NEEDS TO SUPPORT PEOPLE FROM THE MOMENT OF IDENTIFYING THEIR NEEDS THROUGH TO THE DAY-TO-DAY DELIVERY OF THEIR SUPPORT AND CARE.

There needs to be a single digital response across multiple platforms (websites, apps, smart phones, etc) that brings together the ‘whole person’ – families and friends, community support, self-help, care, health, learning, housing and other community assets. It should support the individual through their interactions with the Local Authority and wider community services.

Seamlessly it should help them think about identifying and ‘owning’ the process, supporting them to meet their needs and assisting them in identifying the life outcomes that are important to them.

An individual wellbeing plan could be used to capture the individual’s community support and self-help to achieve their desired life outcomes.

This creates further opportunity for greater levels of personalisation through personal budgets and tailed support plans to provide the individual with more choice and control.

The digital offer should be seamless, quicker than offline processes, have as few ‘inputs’ from the user as possible and offer enough significant benefits that individuals choose to use it.


Do you know of any examples of next practice*?

If so, please tell us using the form below so that we can share the learning:


* What is next practice?

Next practice’ is a commitment to a process not an end product. In moving from ‘best practice’ to ‘next practice’ we acknowledge that the best solutions come from development, not imposition. It is a process of development that never stops.

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